Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling . One of our customer service associates will gladly take your order.
Privacy policy
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
We have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the information you provide. Visit this page frequently for the most up-to-date information.
The information we collect Whenever you shop with coffee-machines.com we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, it will include your account number.
When you register with us as an online customer, we may ask for additional information, such as your favorite products.
If you use one of our services, or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests or product preferences.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
To improve our Web site, we collect non-personal information about how users navigate through the site. This statistical information does not include individual names or personal data, so it does not identify you or any other customer.
How we use the information we collect We use the information we collect for various purposes, including:
- to complete your purchase transactions
- to provide the services you request
- to send you our catalogs and other offerings by mail
- to keep you informed about the status of your orders
- to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
- to notify you of product recalls or provide other information concerning products you have purchased
- to improve our merchandise selections, customer service, and overall shopping experience
How we store the information
A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.
We use cookies to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to whichcoffeemachine.com. We use this information to improve our site design, product assortments, customer service, and special promotions.
Accepting cookies through your Web browser is your personal choice.
Children's privacy The Children's Online Privacy Protection Act took effect on April 21, 2000. It imposes certain requirements on Web sites directed at children under 13 that collect information on those children, and on Web sites that knowingly collect information on children under 13.
We do not knowingly collect any personal information from children under the age of 13 on our Web site, and our online sweepstakes are restricted to entrants who are at least 18 years old.
No one under the age of 15 should submit any personal information to this or any other Web site without the consent of a parent or guardian.
Links to other sites
While visiting coffee-machines.com, you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other Web site.
If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the whichcoffeemachine privacy policy. We encourage you to read that policy before submitting any personal information.
Online account registration To make online shopping faster and easier, you may register with coffee-machines.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
E-mails You will receive promotional e-mails from us only if you have asked to receive them. Each time you receive an e-mail from coffee-machines.com you will be given the opportunity to "opt-out" or stop receiving them.
# If you choose to "opt-out," we will stop sending you e-mails. Please note, however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to "opt-out." We appreciate your patience in giving us time to carry out your request. Call 1-770-522-9675 or toll free 1-800-596-6113 # Write: coffee-machines.com Customer Relations 1951 Wellesley Trace Atlanta, GA, 30338 .
Online account registration
When you register with whichcoffeemachine online checkout is even faster and easier because we secure all your shipping and billing information for your future use -- you only have to enter it once. You also can access your order status and history online for both Web and catalog orders.
Warranty information
A written warranty for any product sold on this Web site may be obtained by emailing a specific request to customer relations
Credit card use
coffee-machines.com accepts the following credit cards for online purchases:
* American Express * VISA * MasterCard
Shopping at coffee-machines.com is safe and secure.
Sales tax Sales tax is automatically calculated and applied to your order in accordance with the regulations of the state in which your shipping address is located. The amount is specified in the "Sales Tax" field of your online purchase summary.
The shipping and handling rates shown with our product descriptions are approximate; the precise charge cannot be determined until you choose a shipping option during checkout.
Alaska, Hawaii, and U.S. Territories
We do not ship to Alaska, Hawaii, Bermuda, Bahamas or U.S. territories.
International addresses
At this time, when ordering online, it is not possible to specify a shipping address in another country or a U.S. territory that is not served by the U.S. Postal Service. To arrange delivery to these locations, call us at 1-770-522-9675. .
Post office boxes
- Due to the nature of our product, we do not ship to post office boxes or APO's
Shipping charges Order status & history
Registered customers can review their order status and history online by clicking here.
Non-registered customers do not have online access to order status and history. If you would like to register as a coffee-machines.com customer, click here. If you do not wish to register, you may request order information by calling 1-770-522-9675, or by sending an e-mail. Please provide the home address you used in placing the order in question, so we can respond more quickly and accurately.
Returning merchandise
If for any reason you are not satisfied with your coffee-machines.com order within 20 days of delivery, we will cheerfully and promptly replace the item or refund your money, subject to deduction of any non-refundable charges such as shipping costs, card processing charges, Starbucks cards or any other promotional items included in the offer.
Instructions for returning coffee-machines.com merchandise are included. If no return information is provided due to drop-ship, please do not send the product to the manufacturer. Please call us at 1-770-522-9675 for instructions, or enclose the following information so we can process your return quickly and accurately: o Your full name o Proof of purchase (credit card statement) and/or your order number o Reason for return o Any actions taken to resolve the problem. o Desired action (replace item or refund)
Ship your return merchandise, pre-paid and insured for your protection, via UPS or parcel post to: whichcoffeemachine Attn: Returns Department 1951 Wellesley Trace, Dunwoody, GA, 30338
Canceling an order
If your order has not shipped, you may cancel it for any reason. Registered customers may cancel online; just click to access your order status. Non-registered customers may cancel by calling 1-770-522-9675 anytime.
Please have your order number ready for faster, more accurate service.
Conditions of use, notices and disclaimers
When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are: o Subject to the terms and conditions in this legal notice, which may change at any time without notice. o Subject to all applicable laws. o Undertaken at your own risk. Copyright The following elements of this Web site are the property of coffee-machines.com or our suppliers and are protected by United States and international copyright laws: o All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on the site. o All software.
Trademarks
The trademarks or trade dress of coffee-machines.com and our affiliates may not be used without our written permission. Trademarks or trade dress include the whichcoffeemachine name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of whichcoffeemachine products, services, and programs, and those of our affiliates. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates. Use You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping with whichcoffeemachine.com. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, are strictly prohibited. Errors and inaccuracies Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause. Disclaimer of liability We make no representations or warranties of any kind, whether express or implied, with respect to this Web site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
No confidentiality
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
Applicable law By visiting this Web site, you agree that the laws of the state of Georgia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Disputes Any dispute relating in any way to your violation or threatened violation our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of Georgia. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association, or the Better Business Bureau of Atlanta. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.
